Koniza Financial Services: Terms and Conditions
Last updated: 6 October 2026
1. About us and acceptance of these terms
1.1 These Terms and Conditions (“Terms”) govern your relationship with Koniza Financial Services (“we”, “us”, “the Lender”), a registered microlender under the Microlending Act, 2018 (Act No. 7 of 2018) of the Republic of Namibia, supervised by the Namibia Financial Institutions Supervisory Authority (“NAMFISA”) under registration number 25/11/2052, with its principal place of business at ERF 6239, Samuel Shikomba Street, Katutura East, Windhoek, Namibia.
1.2 These Terms apply to all of our services, however you access them: at our offices, through our online client portal, through our mobile applications, or through any other channel we make available (together the “Services”).
1.3 By registering with us, applying for a loan, or accessing or using any of the Services, you (“you”, “the Client”) agree to be bound by these Terms. If you do not agree, do not use the Services.
1.4 Each loan is also governed by its own written loan agreement (the “Loan Agreement”), which you sign electronically or in person. If these Terms conflict with a signed Loan Agreement, the Loan Agreement prevails for that loan.
2. Eligibility and your account
2.1 You must be at least 18 years old, legally capable of contracting, and resident in Namibia.
2.2 Online access requires a valid email address, which you must verify. Our staff review and activate new accounts, and we may decline or deactivate an account at our discretion, subject to applicable law.
2.3 You warrant that all information you give us, including personal details, identity or passport number, contact and address details, employment and salary information, banking details, and supporting documents (identification, payslip, bank statement, proof of residence and photograph), is true, accurate, current and complete, and that you will keep it updated.
2.4 You must keep your access credentials confidential. Two-factor authentication, a one-time code sent to your email, protects sign-in to the Services. If you enable a device unlock feature such as fingerprint or facial recognition, your own device provides and processes it entirely; we never receive, store or have access to your biometric data, and you remain responsible for who can unlock your device.
2.5 Anything done through your account after successful authentication is deemed done by you, unless you reported unauthorised access to us without delay.
3. Our services
3.1 We provide microlending services in terms of the Microlending Act, 2018, including receiving and assessing loan applications, concluding Loan Agreements, disbursing loans, and administering loans until settlement. Through our digital channels you may also maintain your client profile, submit supporting documents, review and electronically sign agreements, view your loans, instalments, invoices, penalties and statements, and receive notices and notifications.
3.2 Our digital channels do not process payments. You repay through the methods stated in your Loan Agreement, including debit order where you have authorised one, and our staff record each repayment. Balances shown in the Services are for information; your Loan Agreement and our books of account determine the amounts lawfully owing.
3.3 Nothing in the Services constitutes financial advice. We grant credit at our discretion, subject to our assessment and applicable law.
4. Loan amounts and repayment periods
4.1 We lend amounts of up to N$100,000.00 per loan. The amount we offer you depends on our affordability assessment under the Microlending Act, 2018, and may be lower than the amount you request.
4.2 Our loans run for a repayment period of 1 to 6 months, repaid in equal monthly instalments.
4.3 Loans applied for through our mobile application or online client portal have a repayment period of 3 to 6 months, so no loan taken through these channels requires full repayment within 60 days. Loans of 1 or 2 months are available only at our offices.
5. Cost of credit
5.1 Each loan carries a once-off finance charge of 30% of the principal, fixed for the life of the loan, together with the statutory charges: the NAMFISA levy of 1.03% of the principal and stamp duty of N$5.00, as amended from time to time. Your Loan Agreement discloses every charge, within the maxima allowed by the Microlending Act, 2018 and the Usury Act.
5.2 The maximum annual percentage rate (APR), which includes the finance charge, the NAMFISA levy and stamp duty, is 184% for loans taken through our mobile application or online client portal (3-month term) and falls to about 100% on a 6-month term. A 1-month loan taken at our offices carries an APR of up to 385%.
5.3 Representative examples of the total cost of a loan:
| Loan | Term | Finance charge (30%) | NAMFISA levy (1.03%) | Stamp duty | Total repayable | Monthly instalment | APR |
|---|---|---|---|---|---|---|---|
| N$10,000.00 | 3 months | N$3,000.00 | N$103.00 | N$5.00 | N$13,108.00 | N$4,369.33 | 178% |
| N$10,000.00 | 6 months | N$3,000.00 | N$103.00 | N$5.00 | N$13,108.00 | N$2,184.67 | 100% |
| N$100,000.00 | 6 months | N$30,000.00 | N$1,030.00 | N$5.00 | N$131,035.00 | N$21,839.17 | 100% |
5.4 If you miss an instalment, penalty interest of at most 5% per month on the arrear instalment may accrue for no more than three months over the life of the loan, as permitted by Government Notice 263 of 2018 and set out in your Loan Agreement. Your invoices and statements reflect any such amount.
5.5 We may take lawful steps to recover overdue amounts, including handing the matter to attorneys or debt-collection agents; recoverable legal costs are as provided in your Loan Agreement and applicable law.
6. Loan agreements and electronic signatures
6.1 Submitting an application does not create a loan. A loan exists only once you and we conclude a Loan Agreement.
6.2 You consent to conclude Loan Agreements and related consents electronically, including the Client Information Consent Agreement and, where applicable, a Debit Order Consent Agreement. Your electronic signature has the same force and effect as a handwritten signature, and documents signed this way, together with our system records, are valid evidence of the agreement.
6.3 Before you sign, we present the full agreement, including the principal, finance charge, term, instalments and statutory charges. Do not sign unless you have read and understood it.
7. Cooling-off and early repayment
7.1 Section 26(2) of the Microlending Act, 2018 allows you to terminate a Loan Agreement within the statutory cooling-off period by written notice and by repaying the amounts the Act contemplates.
7.2 You may repay a loan early in accordance with the Loan Agreement and applicable law.
8. Personal information: collection, use and sharing
8.1 What we collect. The information described in clause 2.3, together with your signatures, loan and repayment history, correspondence, notification preferences and, where you use our digital channels, the technical data needed to deliver them, such as a device notification token. Our Privacy Policy sets out our handling of personal information in full.
8.2 Why we use it. We use it to verify your identity and assess your applications; to conclude, administer and enforce Loan Agreements; to comply with the Microlending Act, financial intelligence and anti-money-laundering laws and other laws; to submit statutory returns and reports to NAMFISA; to communicate with you; to keep the Services secure; and to keep the records the law requires.
8.3 Who we share it with. With the consent you give in the Client Information Consent Agreement, and as the law permits, we may share your information with:
- registered credit bureaus, to obtain your credit record and payment history and to report the conduct of your account;
- NAMFISA and other regulators or authorities, where the law requires reporting or disclosure;
- banks and payment service providers, to process disbursements and the debit orders you have authorised;
- our service providers, such as hosting, communications and notification providers, who process information on our behalf under confidentiality obligations;
- attorneys, debt-collection agents and courts, where necessary to enforce a Loan Agreement or defend a claim; and
- our professional advisers and auditors, under confidentiality obligations.
8.4 We do not sell your personal information, and we do not share it for third-party marketing.
8.5 Retention and security. We keep your information for as long as the purposes above and the law require, and protect it with appropriate technical and organisational measures. You may request access to or correction of your information through the contact details in clause 15.
9. Communications
9.1 You consent to receive service communications from us by email, telephone and, where you use our digital channels, in-portal messages and push notifications about loan status, required signatures, invoices, arrears and similar matters. You can disable push notifications in your device settings; we may still send statutory and contractual notices by email or other lawful means.
10. Acceptable use
10.1 You must not provide false information or documents, use another person’s identity, interfere with, reverse engineer or attempt to gain unauthorised access to the Services or other clients’ data, use the Services for any unlawful purpose, or upload malicious content. We may suspend or terminate access for breach.
11. Availability, disclaimers and liability
11.1 We aim to keep our digital channels available but do not guarantee uninterrupted, error-free operation. We may suspend them for maintenance, upgrades or reasons beyond our control, and our offices remain available during business hours.
11.2 We provide the Services “as is” to the maximum extent the law permits. We are not liable for loss caused by inaccurate information you supplied, your device or network, unauthorised access resulting from your failure to protect your credentials or device, or indirect or consequential loss. Nothing in these Terms excludes liability that Namibian law does not allow us to exclude, or limits your statutory rights under the Microlending Act, 2018.
11.3 Information shown in our digital channels does not replace the signed Loan Agreement, invoices or statements we issue; in case of discrepancy, clause 3.2 applies.
12. Suspension and termination
12.1 You may stop using our digital channels at any time, and doing so does not affect your obligations under any Loan Agreement.
12.2 We may suspend or close your online access for breach of these Terms, suspected fraud, legal requirement or extended inactivity. Your Loan Agreements survive any closure of online access.
13. Complaints and disputes
13.1 Raise complaints with us first at info@konizafs.com or +264 81 866 9826, and we will investigate and respond.
13.2 If you are not satisfied, you may refer the complaint to NAMFISA, as the Microlending Act, 2018 contemplates.
14. General
14.1 The laws of the Republic of Namibia govern these Terms and all use of the Services, and the Namibian courts have jurisdiction, subject to clause 13.
14.2 We may amend these Terms from time to time. We publish the current version with its “last updated” date and notify you of material changes, and continued use after the effective date constitutes acceptance.
14.3 If any provision is unenforceable, the remainder stays in force, and our failure to enforce a right is not a waiver.
15. Contact
Koniza Financial Services, NAMFISA Reg. No. 25/11/2052
Physical address: ERF 6239, Samuel Shikomba Street, Katutura East, Windhoek, Namibia
Email: info@konizafs.com | Phone: +264 81 866 9826
16. Mobile application: licence, device permissions and marketplaces
Where you access the Services through our mobile application, obtained from a third-party application marketplace, the following also applies.
16.1 Licence. We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the application on a device you own or control, solely to access the Services in accordance with these Terms and the applicable marketplace’s usage rules.
16.2 Device permissions and access. The application may request access to the device features below. Each permission is optional: you may grant, withhold or revoke it at any time in your device settings, but the related feature will then be unavailable.
- Notifications, to alert you to loan status changes, required signatures, invoices, arrears and similar service messages;
- Camera, to photograph documents and capture your client photo for identity verification;
- Photos, files and storage, to select and upload supporting documents and to open or save documents such as contracts, invoices and statements;
- Fingerprint or face recognition (device unlock), to unlock your session on your device, processed entirely on your device and never sent to us (clause 2.4); and
- Internet and network access, to communicate securely with our systems; your mobile operator’s or internet provider’s standard charges are your responsibility.
The application does not access your contacts, call logs, messages or precise location.
16.3 Updates. We may release updates that change, add or remove features, and may require you to install the latest version to keep using the application, including for security reasons. Your marketplace settings control automatic installation of updates.
16.4 Google Play. Where you obtained the application from Google Play, the Google Play Terms of Service also govern your use. These Terms are between you and us, not Google; Google has no obligation to provide support or maintenance and bears no responsibility for the application or these Terms.
16.5 Apple App Store. Where you obtained the application from the Apple App Store: (a) these Terms are concluded between you and us only, not with Apple Inc. (“Apple”), and we, not Apple, are solely responsible for the application and its content; (b) your licence is limited to use on Apple-branded devices you own or control, as the App Store Terms of Service permit (including Family Sharing); (c) Apple has no obligation to furnish any maintenance or support; (d) if the application fails to conform to an applicable warranty you may notify Apple, and Apple will refund any purchase price to you, and to the maximum extent the law permits Apple has no other warranty obligation, while any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility; (e) we, not Apple, are responsible for addressing any claims by you or a third party relating to the application or your possession or use of it, including product liability claims, claims of failure to conform to legal or regulatory requirements, and claims under consumer-protection or similar legislation; (f) if a third party claims that the application or your possession and use of it infringes intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement and discharge of the claim; (g) you represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties; (h) Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the application and, upon your acceptance, may enforce them against you; and (i) you must comply with applicable third-party terms of agreement, such as your wireless data agreement, when using the application.
Koniza Financial Services, ERF 6239, Samuel Shikomba Street, Katutura East, Windhoek, Namibia | info@konizafs.com | +264 81 866 9826