Last updated: 22 July 2026
1. About us and acceptance of these terms
1.1 These Terms and Conditions (“Terms”) govern your relationship with Koniza Financial Solutions (“we”, “us”, “the Lender”), a registered microlender under the Microlending Act, 2018 (Act No. 7 of 2018) of the Republic of Namibia, supervised by the Namibia Financial Institutions Supervisory Authority (“NAMFISA”), registration number 25/11/2052, with its principal place of business at ERF 6239, Samuel Shikomba Street, Katutura East, Windhoek, Namibia.
1.2 They apply to all of our services, however you access them — at our offices, through our online client portal, through our mobile applications, or through any other channel we make available (together the “Services”).
1.3 By registering with us, applying for a loan, or accessing or using any of the Services, you (“you”, “the Client”) agree to be bound by these Terms. If you do not agree, do not use the Services.
1.4 Each loan is additionally governed by its own written loan agreement (the “Loan Agreement”), signed by you electronically or in person. If these Terms conflict with a signed Loan Agreement, the Loan Agreement prevails for that loan.
2. Eligibility and your account
2.1 You must be at least 18 years old, legally capable of contracting, and resident in Namibia.
2.2 Where you register for online access, a valid email address is required and must be verified. New accounts are activated after review by our staff. We may decline or deactivate an account at our discretion, subject to applicable law.
2.3 You warrant that all information you provide to us — personal details, identity/passport number, contact and address details, employment and salary information, banking details, and supporting documents (identification, payslip, bank statement, proof of residence, photograph) — is true, accurate, current and complete, and that you will keep it updated.
2.4 You are responsible for keeping your access credentials confidential. Sign-in to the Services is protected by two-factor authentication (a one-time code sent to your email). Where you choose to enable a device unlock feature (such as fingerprint or facial recognition) on your own device, that feature is provided and processed entirely by your device; we never receive, store or have access to your biometric data, and you remain responsible for who can unlock your device.
2.5 Anything done through your account after successful authentication is deemed done by you, unless you have reported unauthorised access to us without delay.
3. Our services
3.1 We provide microlending services in terms of the Microlending Act, 2018, including receiving and assessing loan applications, concluding Loan Agreements, disbursing loans, and administering loans until settlement. Through our digital channels you may also maintain your client profile, submit supporting documents, review and electronically sign agreements, view your loans, instalments, invoices, penalties and statements, and receive notices and notifications.
3.2 Our digital channels do not process payments. Repayments are made through the methods stated in your Loan Agreement (including debit order where you have authorised one) and are recorded by our staff. Balances displayed in the Services are for information; the amounts lawfully owing are determined by your Loan Agreement and our books of account.
3.3 Nothing in the Services constitutes financial advice. Granting of credit is at our discretion and subject to our assessment and applicable law.
4. Loan agreements and electronic signatures
4.1 Submitting an application does not create a loan. A loan exists only once a Loan Agreement is concluded between you and us.
4.2 You consent to conclude Loan Agreements and related consents (including the Client Information Consent Agreement and, where applicable, a Debit Order Consent Agreement) electronically. You agree that your electronic signature has the same force and effect as a handwritten signature, and that documents signed this way, together with our system records, are valid evidence of the agreement.
4.3 Before signing you will be presented with the full agreement, including the principal, interest rate, term, instalments, and statutory charges (currently the NAMFISA levy of 1.03% of the loan base and stamp duty of N$5.00, as amended from time to time). Do not sign unless you have read and understood it.
5. Interest, fees and overdue amounts
5.1 Interest, statutory levies, stamp duty and any permitted charges are those disclosed in your Loan Agreement, within the maxima allowed by the Microlending Act, 2018 and the Usury Act.
5.2 If an instalment is not paid when due, overdue interest and penalties may accrue as set out in your Loan Agreement and permitted by law, and will be reflected in your invoices and statements. We may take lawful steps to recover overdue amounts, including handing the matter to attorneys or debt-collection agents; recoverable legal costs are as provided in your Loan Agreement and applicable law.
6. Cooling-off and early repayment
6.1 As provided by section 26(2) of the Microlending Act, 2018, you may terminate a Loan Agreement within the statutory cooling-off period by written notice and by repaying the amounts contemplated by the Act.
6.2 You may repay a loan early in accordance with the Loan Agreement and applicable law.
7. Personal information: collection, use and sharing
7.1 What we collect. The information described in clause 2.3, together with your signatures, loan and repayment history, correspondence, notification preferences and, where you use our digital channels, technical data needed to deliver them (such as a device notification token).
7.2 Why we use it. To verify your identity and assess your applications; to conclude, administer and enforce Loan Agreements; to comply with the Microlending Act, financial-intelligence/anti-money-laundering and other laws; to submit statutory returns and reports to NAMFISA; to communicate with you; to maintain the security of the Services; and to keep the records the law requires us to keep.
7.3 Who we share it with. With your consent given in the Client Information Consent Agreement and as permitted by law, we may share your information with:
- registered credit bureaus — to obtain your credit record and payment history and to report the conduct of your account;
- NAMFISA and other regulators or authorities — where reporting or disclosure is required by law;
- banks and payment service providers — to process disbursements and debit orders you have authorised;
- our service providers — such as hosting, communications and notification providers who process information on our behalf under confidentiality obligations;
- attorneys, debt-collection agents and courts — where necessary to enforce a Loan Agreement or defend a claim;
- our professional advisers and auditors — under confidentiality obligations.
7.4 We do not sell your personal information, and we do not share it for third-party marketing.
7.5 Retention and security. We retain your information for as long as required for the purposes above and by law, and protect it with appropriate technical and organisational measures. You may request access to or correction of your information using the contact details in clause 13.
8. Communications
8.1 You consent to receive service communications from us by email, telephone, and — where you use our digital channels — in-portal messages and push notifications (loan status, signatures required, invoices, arrears and similar). You can disable push notifications in your device settings; statutory and contractual notices may still be sent by email or other lawful means.
9. Acceptable use
You must not: provide false information or documents; use another person’s identity; interfere with, reverse engineer, or attempt to gain unauthorised access to the Services or other clients’ data; use the Services for any unlawful purpose; or upload malicious content. We may suspend or terminate access for breach.
10. Availability, disclaimers and liability
10.1 We aim to keep our digital channels available but do not guarantee uninterrupted, error-free operation. They may be suspended for maintenance, upgrades or reasons beyond our control; our offices remain available during business hours.
10.2 The Services are provided “as is” to the maximum extent permitted by law. We are not liable for loss caused by inaccurate information you supplied, your device or network, unauthorised access resulting from your failure to protect your credentials or device, or indirect or consequential loss. Nothing in these Terms excludes liability that cannot be excluded under Namibian law, or limits your statutory rights under the Microlending Act, 2018.
10.3 Information displayed in our digital channels does not replace the signed Loan Agreement, invoices or statements issued by us; in case of discrepancy, clause 3.2 applies.
11. Suspension and termination
11.1 You may stop using our digital channels at any time; doing so does not affect your obligations under any Loan Agreement.
11.2 We may suspend or close your online access for breach of these Terms, suspected fraud, legal requirement, or extended inactivity. Your Loan Agreements survive any closure of online access.
12. Complaints and disputes
12.1 Complaints should first be raised with us at info@konizafs.com / +264 81 866 9826. We will investigate and respond.
12.2 If you are not satisfied, you may refer the complaint to NAMFISA, as contemplated in the Microlending Act, 2018.
13. Contact
Koniza Financial Solutions · NAMFISA Reg. No. 25/11/2052
Physical address: ERF 6239, Samuel Shikomba Street, Katutura East, Windhoek, Namibia
Email: info@konizafs.com · Phone: +264 81 866 9826
14. General
14.1 Governing law: these Terms and all use of the Services are governed by the laws of the Republic of Namibia, and the Namibian courts have jurisdiction, subject to clause 12.
14.2 We may amend these Terms from time to time. The current version will be published with its “last updated” date; material changes will be notified to you. Continued use after the effective date constitutes acceptance.
14.3 If any provision is unenforceable, the remainder stays in force. Our failure to enforce a right is not a waiver.
15. Mobile application: licence, device permissions and marketplaces
Where you access the Services through our mobile application (obtained from a third-party application marketplace), the following also applies:
15.1 Licence
We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the application on a device you own or control, solely to access the Services in accordance with these Terms and the applicable marketplace’s usage rules.
15.2 Device permissions and access
The application may request access to the following device features. Each permission is optional: you may grant, withhold or revoke it at any time in your device settings, but the related feature will then be unavailable.
- Notifications — to alert you to loan status changes, required signatures, invoices, arrears and similar service messages;
- Camera — to photograph documents and capture your client photo for KYC;
- Photos / files and storage — to select and upload supporting documents, and to open or save documents such as contracts, invoices and statements;
- Fingerprint / face recognition (device unlock) — to unlock your session on your device; processed entirely on your device, never transmitted to us (clause 2.4);
- Internet / network access — to communicate securely with our systems; standard network charges from your mobile operator or internet provider are your responsibility.
The application does not access your contacts, call logs, messages or precise location.
15.3 Updates
We may release updates that change, add or remove features, and may require you to install the latest version to keep using the application, including for security reasons. Your device’s marketplace settings control automatic installation of updates.
15.4 Google Play
Where the application was obtained from Google Play, your use is also subject to the Google Play Terms of Service. These Terms are between you and us, not Google; Google has no obligation to provide support or maintenance and bears no responsibility for the application or these Terms.
15.5 Apple App Store
Where the application was obtained from the Apple App Store: (a) these Terms are concluded between you and us only — not with Apple Inc. (“Apple”) — and we, not Apple, are solely responsible for the application and its content; (b) your licence is limited to use on Apple-branded devices you own or control, as permitted by the App Store Terms of Service (including Family Sharing); (c) Apple has no obligation to furnish any maintenance or support; (d) if the application fails to conform to an applicable warranty you may notify Apple, and Apple will refund any purchase price to you — to the maximum extent permitted by law Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility; (e) we, not Apple, are responsible for addressing any claims by you or a third party relating to the application or your possession or use of it, including product liability claims, claims of failure to conform to legal or regulatory requirements, and claims under consumer-protection or similar legislation; (f) in the event of a third-party claim that the application or your possession and use of it infringes intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement and discharge of the claim; (g) you represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties; (h) Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms as they relate to the application and, upon your acceptance, have the right to enforce them against you; (i) you must comply with applicable third-party terms of agreement (for example, your wireless data agreement) when using the application.